Diversity Dimensions > Recruitment > Case Studies

Case Studies

Rachel

Originally a cleaner, with no banking experience, Rachel Williams attended a Diversity Dimensions course before applying for a job in the Commonwealth Bank Rooty Hill Branch.  Using the skills that she learned in the course, Rachel interviewed well and was offered a Customer Service Representative role.  Rachel has impressed everyone with her enthusiasm - “she is such a valued member of the team and makes a great contribution!  She always does everything to the best of her ability.  It’s a pleasure to see someone who hasn’t been given the opportunities some of the rest of us have had, grab it with both hands” says Merryl Tidyman, Rooty Hill Branch Manager. Merryl goes on to say “it’s such a positive program—good for us, good for her. It’s terrific to see the way Rachel has grown in confidence and stature”.